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Online Services: Getting the Word Out In Person

Description of the Effective Practice
Description of the Effective Practice: 
How this practice supports access: To inform students and faculty about the Community College of Baltimore County's web-based services, Bob Baer, associate register at Essex campus, presents "A Walk through the Web: Using the CCBC Web Site to Be Successful," in a number of different formats. The student presentation is done in CCBC's "Achieving Academic Success" course, which is a course to introduce new students to the college experience. For this course, Baer walks students through all of the services that are provided on CCBC-Essex's web site and shows them how to access them. Baer also covers the importance of learning how to research information and do transactions on the web to be successful in school and their future careers. Baer also provides workshops for the faculty and the staff on utilizing the web services throughout the year. For instance, during the spring, 2003 semester, he presented the workshop to CCBC-Essex's Counseling Department; he has also done college-wide presentations at professional development days and plans to offer the workshop at orientation. He has presented the workshop 20 times thus far [through April 2003]
Supporting Information for this Effective Practice
Evidence of Effectiveness: 
Although Baer hasn't formally evaluated the effectiveness of the presentation, he uses anecdotal positive feedback as the basis for continuing the project.
Estimate the probable costs associated with this practice: 
There is no financial cost associated with this practice; the time cost is an investment to improve the usage of web-based services.
Other Comments: 
Although it is not an online practice per se, this practice supports the delivery of online services. What makes this practice noteworthy it not so much its simplicity and effectiveness, but that it illustrates that doing something simple can appreciably improve the quality of access. Any college or university could do this practice; the difference is having someone actually go out there and do it. -- [john sener]
Contact(s) for this Effective Practice
Effective Practice Contact: 
20
Email this contact: 
BBaer2@ccbcmd.edu